Privacy Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy outlines our practices in compliance with GDPR and Indian data protection laws.
What Information We Collect
We collect only the information necessary to provide you with exceptional service and comply with legal requirements.
Personal Information
Name, email address, phone number, date of birth, and identification documents
Booking Details
Check-in/out dates, apartment preferences, special requests, and guest count
Payment Information
Credit card details, billing address, and transaction history
Behavioral Analytics
Website interactions, search queries, device information, and IP addresses
Consent Mechanism
By using our services, you consent to the collection and processing of your personal information as described in this policy. You can withdraw consent at any time by contacting our Data Protection Officer.
How We Use Your Information
Your data is used exclusively to provide and improve our services. We never sell your personal information to third parties.
Reservation Processing
To confirm bookings, prepare accommodations, and manage your stay
Service Personalization
To tailor recommendations, remember preferences, and enhance your experience
Marketing Communications
To send promotional offers, newsletters, and updates about our services
Corporate Account Management
To manage corporate bookings, generate reports, and process invoices
Guest Data Rights
Under GDPR and Indian data protection laws, you have comprehensive rights regarding your personal information.
Right to Access
Request a copy of all personal data we hold about you
Right to Correction
Update or correct inaccurate personal information
Right to Deletion
Request deletion of your personal data (subject to legal obligations)
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for marketing or profiling
Right to Restrict
Limit how we process your data in certain circumstances
Third-Party Services
We work with trusted partners to provide seamless services. All third-party integrations are carefully vetted for security and privacy compliance.
Payment Processors
Purpose:
Secure payment processing and transaction management
Data Shared:
Payment details, billing address, transaction amount
Booking Platforms
Purpose:
Channel management and reservation synchronization
Data Shared:
Guest name, contact details, booking dates, preferences
Analytics Services
Purpose:
Website performance monitoring and user behavior analysis
Data Shared:
Anonymized usage data, device information, IP addresses
Communication Tools
Purpose:
Email delivery, SMS notifications, customer support
Data Shared:
Email address, phone number, message content
International Data Transfers
Some of our third-party service providers are located outside India. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Binding Corporate Rules for multinational service providers