Booking Policy
Clear terms and conditions designed to protect your interests and ensure a smooth booking experience. We believe in transparency and building trust with every guest.
Reservation Policies
Essential terms covering reservation requirements, check-in procedures, and occupancy limits for both apartment categories.
Flexible Cancellation Terms
Tiered refund schedule based on cancellation timing, with special provisions for corporate accounts and extended stays.
30+ Days Before Check-in
Full refund minus processing fee
15-29 Days Before Check-in
Partial refund of total booking amount
7-14 Days Before Check-in
Half refund of total booking amount
Less Than 7 Days
No refund - full amount charged
Special Provisions
Corporate Accounts
Flexible cancellation terms with 48-hour notice for established corporate partners
Extended Stays (30+ Days)
Custom cancellation policies negotiated at time of booking
Force Majeure
Full refund for cancellations due to natural disasters, medical emergencies, or travel restrictions
Important Notes
- • Cancellation requests must be submitted in writing via email or booking portal
- • Processing fee of ₹500 applies to all cancellations with refunds
- • Refunds processed within 7-10 business days to original payment method
- • No-shows are treated as same-day cancellations (0% refund)
Payment Conditions
Flexible payment options including accepted methods, security deposits, currency handling, and corporate invoicing procedures.
Secure Payment Processing
All online transactions are processed through PCI-DSS compliant payment gateways with 256-bit SSL encryption. We never store your complete card details on our servers. Your payment information is safe and secure.
Guest Responsibilities
Essential guidelines covering property care, noise policies, visitor restrictions, security protocols, and damage liability.
Property Care
Guests are responsible for maintaining the apartment in good condition during their stay.
- Report any damages or maintenance issues immediately
- Use appliances and amenities as intended
- No smoking inside apartments (designated areas available)
- Keep apartment reasonably clean and tidy
- Dispose of garbage in designated bins
Noise & Conduct
Maintain peaceful environment respecting other guests and neighbors.
- Quiet hours: 10:00 PM to 7:00 AM daily
- Keep noise levels reasonable at all times
- No parties or large gatherings without prior approval
- Respect common areas and fellow guests
- Follow staff instructions and property rules
Visitor Policy
Visitors are strictly managed to ensure security and comfort for all guests.
- Visitors are not permitted in guest rooms
- All visitors must meet only in the lobby or designated areas
- Prior approval from the Front Desk is required for any visitor
- The management reserves the right to deny entry or request visitors to leave without prior notice
- Registered guest is responsible for visitor conduct
Security & Safety
Follow safety protocols to ensure secure environment for all guests.
- Keep apartment locked when leaving
- Do not share access codes or keys
- Report suspicious activity to security immediately
- Follow fire safety procedures and evacuation routes
- Do not tamper with safety equipment (alarms, extinguishers)
Damage Liability
Guests are financially responsible for damages beyond normal wear and tear.
- Charges for damages deducted from security deposit
- Replacement cost charged for missing items
- Accidental damage must be reported immediately
- Photographic evidence maintained for all damage claims
- Dispute resolution through management review
Prohibited Activities
Certain activities are strictly prohibited to ensure safety and compliance.
- No illegal activities or substances
- No weapons or dangerous items
- No unauthorized commercial activities
- No pets without prior approval and pet fee
- No smoking inside rooms, bathrooms, or any indoor areas — violation attracts a cleaning and restoration charge of Rs. 3,000
Thank You for Your Cooperation
These guidelines help us maintain a safe, comfortable, and enjoyable environment for all guests. By following these policies, you contribute to the exceptional experience that Proximus is known for. If you have questions about any guideline, our team is always available to assist.