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Self-Service Knowledge Hub

Frequently Asked Questions

Find quick answers to common questions about booking, amenities, policies, payments, and location access. Our comprehensive FAQ helps you plan your stay with confidence.

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Booking & Reservations Amenities & Services Policies & Terms Payments & Billing Location & Access

Booking & Reservations

Reservation Questions

Everything you need to know about making, modifying, and managing your reservations at Proximus.

Visit our Booking Hub and select your dates and apartment category
Call us at +91-72593 12233 for personalized assistance
Email reservations@proximusapartments.com with your requirements
Corporate clients can use our dedicated booking portal with special rates

Amenities & Services

Facilities & Services

Learn about our comprehensive amenities, housekeeping services, and additional offerings to enhance your stay.

Policies & Terms

Property Policies

Important policies covering check-in procedures, cancellations, pet policies, and guest conduct guidelines.

Payments & Billing

Payment Information

Understand our payment methods, billing procedures, security deposits, and refund processes.

Location & Access

Location Information

Everything about our location, transportation options, nearby amenities, and accessibility features.

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Frequently Asked Questions

Reservation Questions

How do I make a reservation at Proximus?

Can I modify or cancel my reservation?

Do you offer corporate booking accounts?

Can I book for someone else?

How do I request a group booking?

Facilities & Services

What amenities are included in my apartment?

Is housekeeping service provided?

Do you provide laundry services?

Is parking available?

Can I request additional services?

Is there a fitness center or gym?

Property Policies

What are the check-in and check-out times?

What is your cancellation policy?

Do you allow pets?

What is your smoking policy?

What identification is required at check-in?

What is your guest conduct policy?

Payment Information

What payment methods do you accept?

When is payment required?

What is the security deposit amount?

Are there any additional charges?

How do refunds work?

Do you provide invoices for corporate expenses?

Location Information

Where is Proximus located?

How do I reach Proximus from the airport?

Is public transportation accessible?

What are the nearby attractions and amenities?

Is the property accessible for guests with disabilities?

What corporate hubs are nearby?

Still Have Questions?